REQUIREMENTS
- Grade 12 (Proof to be attached)
- 5-8 years’ relevant experience of which 1-year supervisory experience
- Valid code B driver’s license will be an added advantage.
- Computer Literacy (MS Office)
- Proficient in at least two (2) of the three (3) official languages of the Western Cape
KEY PERFORMANCE AREAS
- Strategic and effective coordination of the division.
- Ensure distribution of all applications for processing to personnel.
- Ensure effective co-ordination of duties in all sections.
- Daily supervision of staff.
- Perform spot checks to ensure quality standards are maintained in accordance with the prescribed procedures.
- To ensure effective and efficient service delivery in order to put the spirit of customer service (Batho Pele) into practice.
- Develops clear and implementable service delivery improvement programs.
- In order to ensure telephonic calls and enquiries are attended to promptly and professionally in accordance with customer service standards and objectives.
- Effective coordination of the office auxiliary services, customer relations coordination and general administration, for effective and efficient implementation of the operational plans for the department’s goal achievement according to the Council delegations.
- Receiving and communicating with guests, complaints and/or members of the public, establishing the nature of the visit and assist and/or redirecting to appropriate personnel for attention.
COMPETENCIES
- Core professional Competencies: Written Communication, Oral communication, Attention to detail, Influencing, Ethics & Professionalism, Organizational Awareness, Problem solving and Planning and Organizing.
- Functional Competencies: Business Processes, Use of technology and Data Processing and Analysis.
- Public Service Orientation Competencies: Service Delivery Orientation, Communication, Interpersonal Relationships, Client Orientation and Customer Focus.
- Personal Competencies: Action and Outcome Orientation, Conflict Management, Resilience, Learning Orientation, Accountability and Ethical Conduct, Problem Solving and Analysis
- Management/Leadership Competencies: Direction Setting, Impact and Influence, Coaching and Mentoring, Team Orientation.
Candidates must be willing to be subjected to an interview and written/competency assessment. They must also be aware that previous employers and recent references may be contacted, and their qualifications and criminal records be verified. The appointment will be subject to the signing of an employment contract, performance agreement and disclosure of interest.
Application must be on the official application form of the Oudtshoorn Municipality and a covering letter accompanied by a comprehensive curriculum vitae and certified copies of qualifications and identity document (not older than three (3) months) as well as particulars of at least three recent contactable references. Applications must be submitted to HR Manager: Support Services, Department Corporate Services, P.O. Box 255, Oudtshoorn, 6620 or Oudtshoorn Municipality, 69 Voortrekker Road, Oudtshoorn, 6620. Application forms can be downloaded from the Oudtshoorn Municipality website www.oudtshoorn.gov.za.
For any enquiries contact Jean Heunis at 044 203 3136 or heunis@oudtmun.gov.za
Please Note: Canvassing will result in automatic disqualification. If you have not been contacted within 30 working days after the closing date of this advertisement, you may assume that your application was unsuccessful. Curriculum vitae’s will not be returned. Council will make appointments in line with its employment equity plan and reserves the right not to make an appointment. Applications sent via e-mail/late applications will not be considered. Any misrepresentation in your application will lead to automatic disqualification.