REQUIREMENTS
- Grade 12
- 2 years’ relevant experience as a tourist guide
- Any additional foreign language will be an added advantage
- Computer Literacy essential (MS Word, MS Excel, MS PowerPoint
- Able-bodied and medically fit
- Proficient in at least two (2) of the three (3) official languages of the Western Cape
KEY PERFORMANCE AREAS
- Conduct tours and convey detailed information to all visitors.
- Co-ordinate, control, and accommodate groups with regard to nationalities and size.
- Monitor and log duration of tours.
- Provide information to visitors about other tourist attractions in the area.
- Assist and accommodate visiting tour guides with special requests.
- Responsible for access control and locking duties.
- Check tickets to ensure that all visitors are on the right tour.
- Control the number of visitors entering and exiting the cave by counting the numbers and walking behind the group.
- Ensure visitors walk safely on stairs, pathways and through the tunnels.
- Assist visitors with any information required in a friendly and courteous manner.
- Public address system duties.
- Report defects in the cave, i.e. broken lights, switches, telephone and overly muddy steps to management.
- Apply basic first aid techniques to injured visitors.
- Collect litter and ensure that the cave is kept clean and neat at all times.
- Working hours are from Monday to Sunday, WHEN NEEDED.
COMPETENCIES
- Core professional competencies: written communication, oral communication, attention to detail, influencing, Ethics and professionalism, organizational awareness, problem solving, planning and organizing.
- Functional competencies: Business process, use of technology, data processing & analysis.
- Public service orientation competencies: service delivery orientation, communication, interpersonal relationships, client orientation and customer focus.
- Personal competencies: action orientation, resilience, change readiness, cognitive ability, learning orientation.
- Management/leadership competencies: direction setting, impact and influence, team orientation, coaching and mentoring
Candidates must be willing to be subjected to an interview and a written/competency assessment. They must also be aware that previous employers and recent references may be contacted, and their qualifications and criminal records be verified. The appointment will be subject to the signing of an employment contract, performance agreement and disclosure of interest.
Application must be on the official application form of the Oudtshoorn Municipality and a covering letter accompanied by a comprehensive curriculum vitae and certified copies of qualifications and identity document (not older than three (3) months), as well as particulars of at least three recent contactable references. Applications must be submitted to HR Manager: Support Services, Department Corporate Services, P.O. Box 255, Oudtshoorn, 6620 or Oudtshoorn Municipality, 69 Voortrekker Road, Oudtshoorn, 6620. Application forms can be downloaded from the Oudtshoorn Municipality website www.oudtshoorn.gov.za.
For any enquiries, contact Jean Heunis at 044-203 3136 or heunis@oudtmun.gov.za
Please note: Canvassing will result in automatic disqualification. If you have not been contacted within 30 working days after the closing date of this advertisement, you may assume that your application was unsuccessful. Curriculum vitae will not be returned. Council will make appointments in line with its employment equity plan and reserves the right not to make an appointment. Applications sent via e-mail/late applications will not be considered. Any misrepresentation in your application will lead to automatic disqualification.